Official CAFEC distributor in Vietnam✓ Nationwide delivery — free on orders over 500,000₫
CAFEC
CAFEC
Japan · Sanyo Sangyo
VI

CAFEC Support

FAQ, care & storage instructions, and warranty information for CAFEC products.

Need Quick Help?

The Blagu Vietnam team is ready to help you via Zalo or phone — response within 30 minutes.

Zalo — 08981491080898 149 108

🛡️ Warranty Policy

CAFEC stands behind product quality. The Arita-ware Flower Dripper and Tsubame Pro Server are covered by a 12-month manufacturing defect warranty. Filter papers are consumables and not warranted.

  • ✓ Arita-ware Flower Dripper — 12-month manufacturing defect warranty
  • ✓ Tsubame Pro Server — 12-month manufacturing defect warranty
  • ✓ Keep your purchase receipt to activate warranty
  • ✓ Contact Blagu Vietnam for warranty support

🧼 Care & Cleaning Guide

1

Cleaning the Flower Dripper

Rinse gently with warm water after each use. Pre-heat with hot water before brewing to maintain Arita porcelain temperature. Avoid harsh detergents or abrasive scrubbers — Arita porcelain is durable but the glaze should be protected.

2

Caring for the Tsubame Pro Server

Dry after washing; do not soak in water for extended periods. Tsubame stainless steel requires no polishing — simply wash with warm water and mild soap. Avoid letting coffee residue dry inside the server.

3

Storing Filter Papers

Keep in a cool, dry place away from direct sunlight. Do not store near heat sources or strong odors as filter paper easily absorbs smells. Use within 6 months of opening the package.

Pour-Over Brewing Guide with Flower Dripper — CAFEC Japan

YouTube — @CAFEC_JAPAN

❓ Frequently Asked Questions

What types of CAFEC filter paper are available?
CAFEC offers 3 main filter paper types: Abaca (Manila hemp fiber — clean, bright flavor, ideal for light roasts), Traditional (versatile, medium to full body), and Dark Roast (designed specifically for dark roasts, reducing bitterness). Each type comes in multiple sizes compatible with popular drippers.
How is the Flower Dripper different from a regular pour-over?
The Flower Dripper features spiral petal ribs that create a natural swirling water flow through the coffee bed, resulting in more even extraction. Made from traditional Japanese Arita-ware porcelain (400+ years of heritage), it retains heat well and lasts a lifetime.
Does CAFEC offer a warranty?
CAFEC filter papers are consumable products and not covered by warranty. The Arita-ware Flower Dripper and Tsubame Pro Server are covered by a 12-month manufacturing defect warranty. Contact Blagu Vietnam if you find a defect.
How should I store CAFEC filter papers?
Store in a cool, dry place away from direct sunlight and moisture. Keep away from heat sources or strong odors as the filter paper can absorb smells. Once opened, use within 6 months for best results.
Are CAFEC filters compatible with the Hario V60?
Yes. CAFEC cone-shaped filters are compatible with most popular drippers: Hario V60, Kalita Wave, Origami Dripper, and of course CAFEC's own Flower Dripper. Choose the right size (01 for 1-2 cups, 02 for 2-4 cups, 04 for 4+ cups).
Does Blagu offer wholesale pricing for CAFEC products?
Yes. Blagu Vietnam provides wholesale pricing for cafes, roasteries, and distributors. Contact us via Zalo or email [email protected] for a quote.

Official Distributor: Blagu Việt Nam — SieuThiCafe.vn — Showroom Q1: 108 Tran Hung Dao, Ben Thanh Ward, Ho Chi Minh City | Showroom Q7: 134/33C Nguyen Thi Thap, Tan Thuan Ward, Ho Chi Minh City — 0898 149 108

0898 149 108ZZalo